How Top F&I Managers Meet & Greet Customers 💵 👀

Should I introduce myself to a customer? >> The first thing you should do is congratulate them like congratulations on the purch and and compliment them. That's a great choice. And then the second thing you want to do is initiate the introduction or what they call the interview by saying, you know, tell them your responsibilities. So set expectations. My responsibilities review the paperwork, go over your payment options, and I'm here to answer any questions that you may have. And give them a timeline. Probably take about 45 minutes, maximum an hour. Do you mind if I sit down with you now and just verify all the information or invite them into your office? That's how you meet and greet a customer. And if you want more information on how to set the tone and make a first impression that last, visit prodrep.com or DM me info.